FAQ

My Art Concierge is a drop shipping platform for hand painted works of art. Our artists strive to make your ideas come to life on a beautiful custom painted canvas. We do not do Print on Demand, we do Paint on Demand.

Yes! Frames are an important part of what makes art ART. My Art Concierge has a variety of frame styles and price ranges for you to offer your customers.  If you are looking for custom sizes outside of our popular options offered, please reach out to us at hello@myartconcierge.com

My Art Concierge ships globally. Regardless of where your customer is, we will reach them. 

Please note that some countries may charge a duty or customs fee that will be charged upon delivery (USA and Australia, exempt from import duties.) Please notify international buyers of this. The amount is estimated to be 20-30$ depending on the size of the piece ordered.

It takes up to 2 days to find the perfect artist for your piece. Once an artist is secured it can take  7 days to paint and an extra days or two to dry.

We recommend informing your customers that they will receive an email containing a photo of their painting approximately 14 days after their order date; in this email they will be prompted to accept or request changes before the item can be shipped. 

Rolled paintings, ship approximately 5-7 business days from the moment they confirm that their painting is perfect and ready to send out. If your client ordered a framed piece, an additional 2-3 weeks will be needed depending on where they are located.

My Art Concierge works with a global network of over 100 artists. Our artists specialize in a variety of painting styles to accommodate anything your heart desires. With so many artists to choose from we can ensure we find the perfect match for your product.

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Pricing is simple and fair. We charge you according to the size of the canvas and number of people in a piece.

If you are selling paintings without people, such as a landscape, you will be charged less. All of our pricing information is transparent when you create your product listing.

You are able to set your own pricing depending on the kind of customer you are targeting. Our system lets you easily set your profit margin with prices automatically updating themselves in your Shopify store.

Our system will automatically notify your customer when their piece is ready for review. We then send a photo of the piece which they need to approve before it is shipped.

Should there be any issues or alterations required to ensure their satisfaction, your customer can make a request for the artist to adjust until they are happy.

Once a painting is started we are unable to offer a full refund. However, the customer may request changes before the project is shipped. Should the painting be cancelled after production has started, we can only refund the cost of shipping.